Shipping & Returns
There is a flat rate of $10.00 shipping on all orders sent within Australia. Shipping is free on orders over $200.00. Expected delivery is within 2-5 business days. Express Shipping with Australia Post can be selected at checkout and prices are shown at this time. Please allow adequate time for your order to arrive (remember - Tasmania is a long way from rural Queensland). If you would like to arrange Express postage for an additional cost please get in touch. All orders are shipped next business day and tracking details are sent to your email. If you would like to collect your piece in store, please select this option at check out and we will contact you to arrange a collection time from 27a Tasma Street, North Hobart, Tasmania
Our online store only delivers within Australia. If you would like to request a quote to any other part of the world, please email us at firstname.lastname@example.org
We gift-wrap all our pieces and pack them thoroughly with protective content. It is very rare for breakages to occur, however if your piece/s arrives damaged please contact us via email@example.com within 24hrs of delivery with images of your piece and the box if applicable. On items broken during transport we will provide you with a replacement (where possible) or a refund depending on the preference of the customer.
Please be aware of the hand made, individual nature of our products. However if you believe there is a defect or a fault in your purchase please contact us via firstname.lastname@example.org with a description and images (if applicable) within 7 days of receiving your purchase. We will then provide you with a replacement (where possible) or a refund depending on the preference of the customer.
We do not offer returns for any other reason than those listed above. However if you have any questions please contact us